Privacy
Policy

Information We Collect

SR Trader collects personal and business information when you interact with us — whether through our website, phone, WhatsApp, or email. The types of information we collect include:

Category	Examples	When Collected
Identity Data	Full name, business name	Enquiry / Order form
Contact Data	Phone, email, WhatsApp number	Enquiry / Order form
Business Data	Business type, GST number, buying patterns	During trade relationship
Location Data	Delivery address, city, PIN code	Order placement
Transaction Data	Products ordered, quantities, order history	Each transaction
Usage Data	Website pages visited, time spent, device type	Website visit (via cookies)

We do not collect sensitive personal information such as Aadhaar numbers, biometric data, financial credentials, or medical information.

How We Use Your Data

We use the information collected only for legitimate business purposes related to our agricultural trading activities. Specifically, we use your data to:

• Process, confirm, and fulfil your orders and enquiries
• Generate invoices, delivery challans, and GST-compliant documentation
• Send shipping updates, payment confirmations, and delivery notifications
• Provide price updates, new lot arrivals, and seasonal offers (with your consent)
• Improve our product range and customer service based on feedback
• Comply with FSSAI, APEDA, GST, and other applicable Indian regulations
• Detect and prevent fraud, misuse, or unauthorized transactions

We do not use your data for automated profiling, credit scoring, or any form of algorithmic decision-making that significantly affects you.

WhatsApp & SMS Communication

SR Trader uses WhatsApp and SMS as primary business communication channels. If you have opted in or contacted us via WhatsApp, we may send you:

• Order confirmations and delivery updates
• Daily or weekly price updates for products you've expressed interest in
• New lot arrival notifications and seasonal offers
• Payment reminders and invoice copies

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected and to comply with our legal obligations.

• Active customer data: Retained throughout the trade relationship
• Transaction records and invoices: 7 years (as required by GST and income tax laws)
• Export documentation: 5 years (as per APEDA and customs regulations)
• Marketing preferences and consent records: Until you opt out, then deleted within 30 days
• Website usage data (cookies): As per cookie type — session cookies expire when you close the browser; analytics cookies expire in 12 months

When data is no longer needed, it is securely deleted or anonymised from our systems.

Data Security

SR Trader takes reasonable technical and organisational measures to protect your personal and business information from unauthorised access, loss, misuse, alteration, or disclosure.

• Business data is stored in access-controlled systems with limited authorised access
• Our website uses HTTPS encryption for all data transmission
• We do not store bank account details, card numbers, or UPI PINs
• Employees with data access are trained on confidentiality obligations
• Physical records are stored in secured, locked premises

While we take every reasonable precaution, no data transmission or storage system can be guaranteed 100% secure. If you suspect a data breach involving your information, please contact us immediately at privacy@srtrader.work.

Sharing Your Data

SR Trader does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data only in the following limited circumstances:

• Logistics partners: Your delivery address and contact number are shared with freight and transport partners solely for the purpose of delivering your order
• Payment processors: Payment-related information may pass through our banking partner's systems to complete transactions
• Legal requirements: We may disclose your information to government authorities, tax departments, or regulators if required by applicable Indian law or a valid court order
• Business transfers: In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity under equivalent privacy protections

All third parties who process your data on our behalf are required to handle it securely and only for the specified purpose.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how our website is being used. We use the following types of cookies:

• Essential cookies: Required for basic website functionality such as navigation and form submission. Cannot be disabled.
• Analytics cookies: Help us understand visitor behaviour (pages visited, time spent) to improve our website. These do not identify you personally.
• Preference cookies: Remember your settings such as language or region preferences across sessions.

You can control or disable non-essential cookies through your browser settings. Please note that disabling cookies may affect the functionality of some features on our website.

Children's Privacy

SR Trader's services are intended for business and commercial use only. We do not knowingly collect personal information from individuals under the age of 18. Our website and services are not directed at minors.

If you believe a minor has provided us with personal information, please contact us at privacy@srtrader.work and we will promptly delete the data.

Your Rights

As a user of our services, you have the following rights with respect to your personal data held by SR Trader:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete personal data
• Right to Deletion: Request deletion of your personal data, subject to our legal retention obligations
• Right to Opt-out: Withdraw consent for marketing communications at any time without affecting transactional communications
• Right to Portability: Request your data in a commonly used, machine-readable format where technically feasible

To exercise any of these rights, please contact us at privacy@srtrader.work. We will respond to all verified requests within 30 days. Some requests may be subject to identity verification before processing.

Changes to This Policy

SR Trader may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Continued use of our services after changes are posted constitutes acceptance of the revised policy. For material changes, we may also notify you directly via email or WhatsApp.

Contact Us

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Data Protection contact:

• Email: shailendra@srtrader.work
• Phone / WhatsApp: +91 88765 56766
• Address: SR Trader, Grain Market, Khanna, Punjab – 141401, India
• Website: srtrader.work